S_Dial Work indicators
新年開始，我們已發現S_Dial Work indicators的生產偏差。事實上，我們觀察到一些電子錶的移動不平滑，有時甚至會卡住。這是來自於傳感器的組裝問題，特別是在裝配和控制過程後發生膠水溢出，並在電子錶移動時產生磨擦力。現在我們已修改組裝過程，避免了這個問題。不幸的是，即使此問題現在已經解決了，2015年6月和2016年2月之間生產的電子錶仍然受此問題影響。
不幸的是，即使這部分已經解決，市面上一些S_Cal EVO仍存在問題。然而，這些為改良的S_Cal EVO可以很容易從序列號來判斷。序列號幾碼在15485049之前的S_Cal EVO都存在此問題。
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S_Dial Work indicators
Beginning of this year, we have discovered a production deviation regarding the S_Dial Work indicators. We indeed have observed that on some of our indicators the movement of the shaft is not smooth and can sometimes even be blocked. Actually this comes from the sensor assembling, especially the glue which can overflow after the assembly and control process and this can create a friction on the shaft. We have now modified our assembly process to avoid this problem. Unfortunately, even if this has now been solved, the instruments produced between June 2015 and February 2016 can still be affected by this problem.
The affected instruments are in the serial number range of 1522xxxx to 1609xxxx and we strongly recommend you to check your stock accordingly before to ship the instruments to your customers.
Regarding the defective instruments that you have identified, you can either send them back to Sylvac for replacement or you can correct this problem by disassembling the instrument and cutting out manually the excess of glue. The picture below shows where you need to check the excess of glue. This way you can make the repair quicker and more efficiently without sending back the instrument.
The locking system of the Hi_Gage One has now been improved. It could indeed happen that on some instruments the carriage cannot be blocked correctly. This was due to an incorrect adjustment of the locking system during the assembly process. Actually one of the adjusting screws could be loose after a certain operating time.
We have now modified our assembly process to avoid this kind of problem. However in order to solve this problem quickly for the customer, you can also easily readjust the locking system by following the below instructions.
In certain conditions, the programmable button of the S_Cal EVO might not work properly. This can happen especially if this button is strongly pressed or intensively used.
We have now improved the mechanical design in order to strengthen this button and prevent this kind of problem.
Unfortunately, even if this has now been solved, some instruments which can potentially be affected by this problem are already on the market. However these instruments can easily be identified with the serial number. Indeed the affected instruments have a serial number prior to 15485049.
If you are facing similar problem with the programmable button, please send back the defective instruments to Sylvac for replacement. We also recommend you to check your stock accordingly.
Feel free to get in touch with your contact person if you have any question or comment.